Terms & Conditions

'Customer’ is the person/s or company who orders or pays/paid for the goods or services.
The term 'supplier' is the person/s and representative for the manufacturer who have invoiced the goods or services. In this case being “Golden Choice UK Ltd”.
The term 'manufacturer' is the person/s or factory who have produced the goods or services.
‘Products’ are the goods or services provided.
‘standard products’ means products available which are not manufactured solely for the customer.
'Made to order / bespoke' means products which are manufactured solely and specifically for the customer. These items are normally unable to be cancelled or refunded.

1. Payment Term:
A full payment for the total price of the goods must be paid before the order can be accepted unless otherwise agreed in writing. If credit account has been set up, there will be an agreed deposit to be paid to confirm order and balance will have to be paid in full against invoice prior to shipment & delivery.

2. Prices are subject to UK standard VAT.

3. Quoted price(s):
(a) The price(s) quote usually based on the sample(s) provided or customer's descriptions/specifications, the final prices would be determine upon confirmation of samples provided by customer or make by our factory / final artwork approved.
(b) Our quoted price(s) usually include shipping by sea with a DOOR TO DOOR service, ie. inclusive of forwarding, custom duty & clearance cost, as well as 1 delivery to 1 UK mainland location, unless supplier receive prior request on different arrangements. If require, supplier can also arrange urgent part delivery by air freight and offer special rate for such service.
(c) These prices can be affected if great changes in materials and shipping cost that may force an increase to the final prices.

4. Delivery, lead times and title to the goods:
(a) Our mass production leadtime is only 2-3 weeks (EU) & 3-4 weeks(FE) after receiving customer's final artwork, but please note that during peak season it can take longer.
(b) Every effort will be made to deliver on time, but any delivery date or lead-time specified is a best estimate and no liability is accepted for any loss arising from delay or error in the delivery of the goods.
(c) The shipping documents &/ bill of lading will not be released by the factory until payment has been paid in full. Customer will be informed in advance of the ETA and invoiced accordingly, any delay in payment of goods may lead to cargo gets hold up by the Custom at port and this may incur unnecessary extra charges on custom / port storage fees, in such cases the customer will be responsible for these charges.
(d) Title to the goods will only pass to the Customer on receipt of payment in full of the price of the goods including all relevant taxes and delivery costs.
(e) The supplier/manufacturer reserves the right to repossess goods in the Customer's possession if payment is not made in full. Until such time as the property in the goods passes to the customer, the supplier/manufacturer may at any time require the customer to deliver up the goods to the supplier, and if the customer fails to do so forthwith, enter on any premises of the customer or any third party where the goods are stored and repossess the goods.

5. Artwork, colour and Proofs:
(a) Artwork: All film, negatives, positives, dies, typematter (metal or film), sketches, samples and original designs of any kind used by the Company in relation to the order shall remain the exclusive property of the Company including any items subject to an extra charge. The Company shall not be under any obligations to preserve such documents relating to the order unless previously agreed in writing.
(b) Colour variations from the original: Because of variations in equipment, paper, inks and other conditions, reasonable variations in color between the original submitted digital image or samples print on different materials and the print produced by mass production printer must be expected. Prints delivered with variations of this kind shall be considered as acceptable performance.
(c) Proofs: The Company may submit proofs of any subject matter of this agreement for the customer’s approval and shall not be liable for any error not corrected by the customer. Alterations from the original copy after first proof including alterations in style or construction will be charged extra. The customer shall be solely responsible for any matter which the Company prints on the goods, on the instructions or at the request of the customer, for any design or construction which the Company executes on the instructions or at the request of the customer whether the same shall have been supplied by the Company or by the customer and solely responsible for any claim or preceedings made or bought by the third party arising there from.

More information about Printing and matching colours

6. Mass Production on each order:
(a) Trade tolerance: Each Final produced quantity may be +/- 10% of the actual ordered quantity as per industry standard. This may change the value of customer's order by +/- 10% for which additional payment will be required or a credit will be supplied.
(b) Factory workers' handmaking skills: Unfortunately, supplier cannot guarantee that every factory workers will have impeccable handmaking skills on every individual designed packaging. However, supplier will act on your behalf and in constant contact with the production team to make sure they will do their best to work according to instruction and ensure any positioning will be as accurate as possible (that is, within tolerance of +/- 3mm). Any winning bespoke packaging depends highly on the packaging design, the choice on style, materials & colours; also the ability to comprehend the issue of technical limitation on hand finishes and to design their packaging with such awareness. Any order confirmation will be considered as agreement to this tolerance and the understanding that no credits or replacements will be made.

7. Cancellations and Returns:
(a) Due to the personalised nature of Made to order/ Bespoke products, the manufacturer will not accept any cancellation once order is placed / agreed by written confirmation &/ deposit is received in confirming the order.
(b) For all ‘Made to order / Bespoke’ items our factory will not accept changes once the work for the order has been carried out by the factory, nor will our factory / Golden Choice accept return or exchange for any printed products.
(c) Only if the product is manufactured to the wrong specification, size or deemed to be faulty by the ‘manufacturer’ or ‘supplier’ will they be considered by our factory for replaced or repaired. The specification & measurements are those confirmed, by the ‘customer’, at the time of order and are the ‘customers’ responsibility that they are correct and that the ‘products’, they have ordered, are fit for purpose. No replacements or repairs will take place if the ‘customer’ has ordered incorrectly.
Any factory consented replacement / repaired products, the customer will be responsible for the collection / freight charges from the factory.

8. Claims:
(a) All claims with regard to the quality or quantity of the goods shall be made in writing to supplier, so as to reach supplier within 7 days of receipt of goods or such goods shall be deemed to comply as to quality and quantity with the terms of the contract.
(b)Customer must examine all goods delivered at the time of delivery and confirm receipt. If your merchandise is damaged in transit, please refuse the shipment. Supplier shall not be liable for any loss or damage caused to the goods in transit unless loss or damage is noted at the time of delivery. Supplier shall not be liable in respect of any claim unless the aforementioned requirements are met.

9. General
(a) E&OE Errors and Omissions Excepted and supplier reserve the right to correct oversights and mistakes at the earliest reasonable opportunity.
(b) We, the supplier, reserve the right to change these terms and condition at any time, and without prior notice, by positing amended terms on this website, and your use of our service and/or confirmed order indicates your agreement to abide by the most recent version of this terms.
(c) The performance of all contracts is subject to variation or cancellation by the manufacturer / supplier owing to any Act of God, war strikes, lock-outs, fire, flood, drought or any other cause beyond the control of the manufacturer / supplier or owing to any inability by the manufacturer / supplier to procure materials or articles required for the performance of the Contract and the supplier not be held responsible for any inability to deliver caused by any such contingency.
(d) If any part of these conditions is invalid, illegal or unenforceable (including any provision in which the supplier excludes its liability to the customer) the validity, legality or enforceability of any other part of these conditions will not be affected. This contract shall be governed by and interpreted in accordance with English law.