Terms & Conditions

'Customer’ is the person/s or company who orders or pays/paid for the goods or services.
The term 'supplier' is the person/s and representative for the manufacturer who have invoiced the goods or services. In this case being “Golden Choice UK Ltd”.
The term 'manufacturer' is the person/s or factory who have produced the goods or services.
‘Products’ are the goods or services provided.
‘standard products’ means products available which are not manufactured solely for the customer.
'Made to order / bespoke' means products which are manufactured solely and specifically for the customer. These items are normally unable to be cancelled or refunded.

Application of these Conditions
Unless specifically varied in writing between the Supplier and the Customer, these Conditions apply to the Contract to the exclusion of all other terms and conditions (including any terms or conditions which the Customer purports to apply that are contained or referred to in any purchase order, confirmation of order, other correspondence or documentation, or any inconsistent terms or conditions which may be implied by law, trade custom, practice or course of dealing).

1. Order
(a) Each Order shall be deemed to be an offer from the Customer to purchase the Goods specified in the Order, subject to these Conditions. The Customer is responsible for ensuring that the Order is complete and accurate. No Order shall be deemed to have been accepted by the Supplier until the Supplier (i) confirms the acceptance of such Order in writing or by other means agreed with the Customer, or (ii) delivers the Goods to the Customer (if earlier), at which point the Contract shall come into existence.
(b)Any quotation given by the Supplier (unless previously withdrawn) is given as valid for 15 days only from issue and is given on the basis that no agreement shall come into existence except in accordance with condition 1(c).
(c) The Supplier shall not be bound by and reserves the right to correct, before and after the Contract is made, any obvious error or omission in any sales literature, quotation, invoice or acceptance of offer issued by the Supplier.

2. Quoted price(s):
(a) The price(s) quote usually based on the sample(s) provided or customer's descriptions/specifications, the final prices would be determine upon confirmation of samples provided by customer or make by our factory / final artwork approved.
(b) Our quoted price(s) usually include shipping by sea with a DOOR TO DOOR service, ie. inclusive of forwarding, custom duty & clearance cost, as well as 1 delivery to 1 mainland location, unless supplier receive prior request on different arrangements. If require, supplier can also arrange urgent part delivery by air freight and offer special rate for such service.
(c) These prices can be affected if great changes in materials, exchange rate and shipping cost that may force an increase to the final prices.
(d) All prices for the Goods quoted or accepted are, unless specifically stated, exclusive of VAT, other sales tax/import tax and the costs referred to in condition below.
(e) Unless otherwise agreed in writing between the Supplier and the Customer, the Supplier may additionally charge for the costs of loading, unloading, carriage, insurance and any specialised or additional packaging in respect of the Goods.

3. Payment Terms:
(a) Payment for the Goods shall be made in net cleared funds (without deduction, set-off, counterclaim or any other deduction) in advance to confirm order, and in the currency indicated on the invoice. Unless otherwise agreed in writing. If credit account has been set up, there will be an agreed deposit to be paid to confirm order and balance due against our invoice and prior to shipment & delivery.
(b) Time for payment shall be of the essence.
(c) If the Customer fails to pay the Supplier any sums due in respect of the Goods by the due date for payment (without prejudice to the Supplier’s other rights and remedies):
(d) the Customer will be liable to pay interest to the Supplier on the sums due from the due date for payment, until payment is actually made whether before or after judgment at the annual rate of 3% over the base rate of Barclays Bank PLC, accruing daily; and
(d) the Supplier will be entitled to withhold or cancel subsequent performance of the Supplier’s obligations under the Contract, or any other deliveries to the Customer, and/or require the Customer to pay for the Goods prior to their despatch or collection.
(e) In case of a Contract involving more than one delivery instalment, if default is made in respect of payment on the due date for any one instalment, the Supplier shall be entitled to treat the whole Contract as repudiated by the Customer and (without prejudice to the Supplier’s other rights and remedies) claim damages accordingly.

4. Delivery, lead times and title to the goods:
(a) Any dates quoted for delivery of the Goods are approximate only and the Supplier shall not be liable for any failure to deliver on a particular date or dates. Unless otherwise agreed in writing, the delivery of the Goods shall take place at the Customer’s place of business.
(b) Where a single delivery is agreed in the Contract without specifying a date or by other agreement, the Customer shall take delivery of and accept the Goods within 14 days of being notified by the Supplier that the Goods are ready for delivery. If no dates are specified for delivery, delivery will be within a reasonable amount of time. Every effort will be made to deliver on time, but any delivery date or lead-time specified is a best estimate and no liability is accepted for any loss arising from delay or error in the delivery of the goods.
(c) Where deferred deliveries are agreed, each delivery made pursuant to the Contract shall be treated separately and any failure relating to one or more deliveries shall not entitle the Customer to treat the Contract as a whole as repudiated. Where Goods are held at the Supplier/manufacturer’s premises beyond the period designated under these Conditions for taking delivery, the Goods will be stored at the Customer’s risk and the Supplier will charge the Customer for the costs of storage (including insurance).
(d) The shipping documents &/ bill of lading will not be released by the factory until payment has been paid in full. Customer will be informed in advance of the ETA and invoiced accordingly, any delay in payment of goods may lead to cargo gets hold up by the Custom at port and this may incur unnecessary extra charges on custom / port storage fees, in such cases the customer will be responsible for these charges.
(e) Title to the goods will only pass to the Customer on receipt of payment in full of the price of the goods including all relevant taxes and delivery costs.
(f) The supplier/manufacturer reserves the right to repossess goods in the Customer's possession if payment is not made in full. Until such time as the property in the goods passes to the customer, the supplier/manufacturer may at any time require the customer to deliver up the goods to the supplier, and if the customer fails to do so forthwith, enter on any premises of the customer or any third party where the goods are stored and repossess the goods.
(g) The liability of the Supplier for non-delivery shall be limited to replacing the Goods within a reasonable time of written notification of non-delivery by the Customer or issuing a credit note against any invoice issued in respect of the relevant Goods.

5. Artwork, description of the goods, colour and Proofs:
(a) Artwork: All film, negatives, positives, dies, typematter (metal or film), sketches, samples and original designs of any kind used by the Company in relation to the order shall remain the exclusive property of the Company including any items subject to an extra charge. The Company shall not be under any obligations to preserve such documents relating to the order unless previously agreed in writing.
(b) The Goods will be produced to the Specification provided by the customer. All other drawings, descriptive matter, materials, samples and advertising issued by the Supplier are issued for the sole purpose of giving an approximate idea of the goods to be produced, and the Supplier shall have no liability in respect of any variation from them. No representation is made that the Goods will correspond to such other drawings, description, materials, samples or advertising and they will not form part of the Contract.
(c) Colour variations from the original: Because of variations in equipment, paper, inks and other conditions, reasonable variations in color between the original submitted digital image or samples print on different materials and the print produced by mass production printer must be expected. Prints delivered with variations of this kind shall be considered as acceptable performance.
(d) Proofs: Any correction on or after the original proof has been submitted to the Customer (including alterations) will incur additional cost, for which the Customer will be liable. Where proofs of work are submitted to the Customer for approval, and where such proofs have been submitted or acknowledged as accepted by the Customer, the Supplier shall not be liable to the Customer for any delay or inability to provide the Goods, or for any errors in or omissions from the Goods, which results from an incomplete, incorrect or inaccurate proof not corrected by the Customer.
(e) Electronic Files: The Customer shall maintain a copy of any original electronic file which is passed to the Supplier. “Electronic file” shall mean any text, illustration or other matter supplied to the Supplier in digitised form on disk, by electronic email, through the internet or via any other communication link. The Supplier shall not be responsible for verifying the accuracy of supplied input from an electronic file unless otherwise agreed in writing.

More information about Printing and matching colours

6. Mass Production on each order:
(a) Trade tolerance and quantity Variation: The Customer shall not be entitled to object to or reject the Goods or any of them by reason of the Supplier delivering a surplus or shortfall of +/-10% to the quantity of Goods set out in the Order, and the Supplier reserves the right to deliver such quantities of Goods, charge/credit to customer accordingly.
(b) Factory workers' handmaking skills: Unfortunately, supplier cannot guarantee that every factory workers will have impeccable handmaking skills on every individual designed packaging. However, supplier will act on your behalf and in constant contact with the production team to make sure they will do their best to work according to instruction and ensure any positioning will be as accurate as possible (that is, within tolerance of +/- 3mm).
(c) Any winning bespoke packaging depends highly on the packaging design, the choice on style, materials & colours; also the ability to comprehend the issue of technical limitation on hand finishes and to design their packaging with such awareness.
(d) Any order confirmation will be considered as agreement to this tolerance and the understanding that no credits or replacements will be made.

7. Cancellations and Returns:
(a) Due to the personalised nature of Made to order/ Bespoke products, the manufacturer and the supplier will not accept any cancellation once order is placed / agreed by written confirmation &/ deposit is received in confirming the order.
(b) For all ‘Made to order / Bespoke’ items our factory will not accept changes once the work for the order has been carried out by the factory, nor will our factory / Golden Choice accept return or exchange for any printed products.
(c) Only if the product is manufactured to the wrong specification, size or deemed to be faulty by the ‘manufacturer’ or ‘supplier’ will they be considered by our factory for replaced or repaired. The specification & measurements are those confirmed, by the ‘customer’, at the time of order and are the ‘customers’ responsibility that they are correct and that the ‘products’, they have ordered, are fit for purpose. No replacements or repairs will take place if the ‘customer’ has ordered incorrectly.
(d) Any factory consented replacement / repaired products, the customer will be responsible for the collection / freight charges from the factory.

8. Claims:
(a) All claims with regard to the quality or quantity of the goods shall be made in writing to supplier, so as to reach supplier within 7 days of receipt of goods or such goods shall be deemed to comply as to quality and quantity with the terms of the contract.
(b)Customer must examine all goods delivered at the time of delivery and confirm receipt. If your merchandise is damaged in transit, please refuse the shipment. Supplier shall not be liable for any loss or damage caused to the goods in transit unless loss or damage is noted at the time of delivery. Supplier shall not be liable in respect of any claim unless the aforementioned requirements are met.

9. Limitation of Liability
(a) Nothing in these Conditions shall exclude or limit the liability of the Supplier for death or personal injury caused by the supplier’s negligence (as defined in the Unfair Contract Terms Act 1977), for fraudulent misrepresentation, for breach of the supplier’s obligations arising from Section 12 of the Sale of Goods Act 1979, for defective products under the Consumer Protection Act 1987, or for any liability which cannot be excluded by law.
(b) Subject to condition 9(a):
(b.1) the supplier’s (including the supplier’s employees, agents and sub-contractors) total liability to the Customer in respect of all losses (including any financial loss incurred by the Customer due to product recall) arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, misrepresentation or otherwise, shall be limited to the price of the Goods to which the Contract relates; and
(b.2) the supplier shall in no event be liable for any loss of production, loss of profit, loss of bargain, loss of contract, loss of goodwill, or any indirect, special or consequential loss or damage, or costs or expenses incurred by the Customer in connection with the same, whether or not such loss or damage was foreseen, foreseeable, known or otherwise.
(c) Subject to condition 9(a), and without prejudice to condition 9(b), where any part of the Goods supplied by the supplier are not manufactured or processed by the supplier or any subsidiary or parent undertaking of the supplier, the supplier shall only be liable to the Customer in respect of non- conformity or defect of the Goods to the extent that the supplier is able to recover any loss or damage from the relevant third party.

10. Title and Risk
(a) Title to the Goods shall remain with the supplier, and shall not pass to the Customer unless and until payment of the price of the Goods, and all other sums due at that time from the Customer to the supplier (whether under the Contract to which the Goods relate or otherwise), is received in full by the supplier.
(b) Until the Customer has obtained title to the Goods, the Customer: (b.1) grants the supplier an irrevocable licence at any time to enter into any premises where the Goods are or may be stored in order to inspect them, or where the Customer’s right to possession has terminated, to recover them;
(b.2) shall keep the Goods properly stored and protected, separately from all other goods of the Customer or any third party, and in such manner that the Goods are clearly identifiable as the property of the supplier; and
(b.3) shall maintain the Goods in satisfactory condition and keep them insured on the Seller’s behalf for their full price against all risks to the reasonable satisfaction of the Seller.
(c) Risk in the Goods shall pass on delivery to the Customer’s premises or when the Goods are transferred to or collected by the Customer or the Customer’s carrier (if applicable).

11. General
(a) A Contract once formed cannot be amended or cancelled except by mutual agreement of the parties in writing.
(b) Waiver of any or all of the terms of a Contract shall not prejudice or affect the supplier’s rights and remedies in respect of any subsequent breach, non-performance or non-observance by the Customer of any Contract. Delay in exercising or non-exercise of any right under a Contract is not a waiver of that or any other right, and partial exercise of any right under a Contract shall not preclude any further or other exercise of that right or any other right under the Contract.
(c) E&OE Errors and Omissions Excepted and supplier reserve the right to correct oversights and mistakes at the earliest reasonable opportunity.
(d) We, the supplier, reserve the right to change these terms and condition at any time, and without prior notice, by positing amended terms on this website, and your use of our service and/or confirmed order indicates your agreement to abide by the most recent version of this terms.
(e) The performance of all contracts is subject to variation or cancellation by the manufacturer / supplier owing to any Act of God, war strikes, lock-outs, fire, flood, drought or any other cause beyond the control of the manufacturer / supplier or owing to any inability by the manufacturer / supplier to procure materials or articles required for the performance of the Contract and the supplier not be held responsible for any inability to deliver caused by any such contingency.
(f) If any part of these conditions is invalid, illegal or unenforceable (including any provision in which the supplier excludes its liability to the customer) the validity, legality or enforceability of any other part of these conditions will not be affected. This contract shall be governed by and interpreted in accordance with English law.